Privacy Policy

Productus Solutions LLC, DBA Homegevity – Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE USING HOMEGEVITY.PRO (HEREINAFTER REFERRED TO AS THE “SITE”).

This Privacy Policy describes what type of information we collect, what it is used for, and the measures we take to protect it.

IMPORTANT NOTE: By using the Site and/or purchasing, viewing, downloading, or otherwise signing up to receive any tool, resource, assessment, or communication from Productus Solutions LLC, DBA Homegevity, you voluntarily agree to be bound by this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at help@homegevity.pro.

If you do not agree with the terms of this Privacy Policy, do not use or browse the Site.

1. Definitions

  • “Company,” “We,” “Our,” or “Us” means Productus Solutions LLC, DBA Homegevity and homegevity.pro.
  • “Content” means any and all written, visual, video, or audio information contained on the Site, including but not limited to blog posts, articles, checklists, guides, assessment outputs, proposals, templates, social media posts, newsletters, and instructional materials.
  • “Assessment Output” means any recommendation, proposal, checklist, or report generated through the Homegevity assessment tool based on photos and form inputs submitted by a contractor or user.
  • “Contractor” means any handyman, remodeler, general contractor, or home improvement professional using the Site or its tools. For purposes of this Privacy Policy, the term Contractor includes handymen, remodelers, general contractors, and all home improvement professionals as defined herein. These terms are used interchangeably throughout.
  • “Personal Information” means information that can be used on its own or in conjunction with other information to identify, contact, or locate a person. This includes but is not limited to name, email address, zip code, payment information, account credentials, and site behavior.
  • “Photo Data” means any images uploaded to the Site by a contractor as part of the assessment submission process.
  • “Site, Services, and Products” means homegevity.pro and all associated tools, assessment outputs, per-report services, downloads, marketing resources, email communications, and services made available by the Company.
  • “You” or “Your” means the user, contractor, handyman, customer, or visitor of the Site.

2. Company Statement

The Site and its Content are owned by Productus Solutions LLC, DBA Homegevity. We are committed to protecting your Personal Information and will only collect or use it in accordance with this Privacy Policy.

3. What Personal Information Do We Collect?

Data Controller vs. Processor:
Homegevity acts as a Data Processor and Service Provider for the Contractor. The Contractor remains the Data Controller for all client information, including Photo Data, uploaded to the Site. We only process this data to provide the requested Assessment Outputs to the Contractor.

Personal Information You Provide:
When using the Site, filling out forms, submitting assessments, making purchases, or contacting us, you may provide your name, email address, zip code, and payment information. We use this information to deliver services, respond to requests, improve the platform, and communicate with you about your purchase and relevant resources. Contractors should submit only the minimum information necessary to complete an assessment.

Assessment Submission Data:
When submitting a home assessment, contractors and handymen provide photos of the home being assessed along with structured form responses. This may include zip code and limited functional and accessibility-related information about the senior resident as described in Section 5 of our Disclaimer. Contractors are responsible for obtaining appropriate consent from homeowners and residents before submitting photos or any information about them through this platform.

Contractors should avoid including full street addresses in submissions when zip code or state is sufficient for the purposes of the assessment. Contractors should also avoid uploading photos containing unnecessary identifying materials when possible.

Prohibited Information: Contractors are strictly prohibited from submitting medical diagnoses, medication details, medical record numbers, insurance member IDs, Social Security numbers, dates of birth, or any other protected health information or sensitive identifying health data through the assessment tool. If we become aware that such information has been inadvertently uploaded, we reserve the right to delete it immediately.

Photo Data Storage:
Photos submitted through the assessment tool are processed through our automation pipeline and stored in secured cloud storage for the following purposes:

  • Generating and documenting assessment outputs.
  • Quality assurance, platform improvement, and the development and training of our proprietary aging-in-place AI models.
  • Research to improve the accuracy of environmental safety assessments.

We utilize de-identified Photo Data to enhance our technology’s ability to recognize safety hazards. Contractors remain responsible for ensuring that submitted photos do not contain PHI as defined in our Prohibited Information section.

Photos are stored with access strictly limited to authorized personnel conducting professional reviews. As a “Human-in-the-Loop” service, submitted images are analyzed by our professional team—informed by nursing and aging-in-place expertise—to ensure the quality and accuracy of the Assessment Output.

Data Retention: We retain Assessment Submission Data and Photo Data only for as long as necessary to fulfill the purposes outlined in this policy. Upon written request, Photo Data will be permanently deleted from our systems, barring any legal obligation to retain it. To request deletion, contact us at help@homegevity.pro with your submission details and specific request.

Personal Information Automatically Collected:
Through use of the Site, we may use data collection tools such as Google Analytics to collect information about your geographic location, device type, IP address, and Site behavior. We collect this information for statistical purposes and to improve the user experience.

4. Account Creation

Homegevity may offer contractor and handyman accounts in the future to provide access to the platform and manage submissions. If and when accounts are offered, you will be solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You may not share your login credentials with any other person or entity. Notify us immediately at help@homegevity.pro if you become aware of any unauthorized use of your account or any security breach.

5. When Do We Collect Personal Information?

We collect Personal Information when you make a purchase, submit an assessment, download a resource, subscribe to our newsletter, fill out a form, or otherwise interact with the Site. If you are only browsing the Site, you will not be required to provide Personal Information.

If you sign up to receive any free resource, download, or communication from the Company, you will be added to our email list to receive communications from us. You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any email or by contacting us at help@homegevity.pro.

If you are located in the European Union, you will only be added to our email list if you affirmatively consent to receiving such communications.

6. How Do We Use Your Personal Information?

We may use the Personal Information we collect to:

  • Deliver assessment outputs, per-report services, and requested resources
  • Process payments and manage your purchases
  • Improve the Site, tools, and assessment accuracy
  • Send periodic emails regarding your purchases, platform updates, and relevant resources
  • Generate general funding and program leads based on project location information such as zip code or state
  • Conduct internal research to improve aging-in-place assessment quality
  • Respond to customer service requests
  • Personalize your experience on the Site
  • Tailor marketing communications and social media advertising where applicable
  • To conduct Project Continuity outreach to homeowners who have voluntarily opted-in to support the ongoing effectiveness of environmental modifications and provide additional safety resources.

6A. Use of Responses from Forms and Assessments

When you submit an assessment or complete a form on our Site, we collect your responses along with your contact information. This helps us generate accurate assessment outputs, provide relevant follow-up resources, and improve our platform. We may analyze aggregated and de-identified response data to identify patterns and improve assessment quality. This data is never shared publicly in a way that could identify you or any individual personally.

7. Do We Share Your Personal Information?

We do not sell, trade, or transfer your Personal Information to outside parties for marketing or advertising purposes, except in the following circumstances:

  • To comply with legal requirements, law enforcement inquiries, or court orders
  • To third-party service providers who assist us in operating the Site, processing payments, managing email communications, and delivering services, provided they agree to keep your information confidential
  • To social media platforms when you use sharing functionalities on the Site
  • To third-party advertising platforms such as Facebook and Instagram for the purpose of marketing to relevant audiences

We may share information with subsidiaries, contractors, or affiliates when necessary to carry out our business functions. Non-personally identifiable visitor information may be provided to third parties for marketing or analytical purposes.

8. How Do We Protect Your Personal Information?

We use commercially reasonable security measures to protect your Personal Information including SSL encryption, secured cloud storage, and limited access controls. Payment information is processed through Stripe and is never stored on our servers. We scan the Site regularly for security vulnerabilities.

Your Personal Information is accessible only to a limited number of authorized personnel who are required to maintain its confidentiality.

9. Do We Use Cookies or Social Media Pixels?

Cookies:
We and our third-party partners use cookies to recognize your browser, remember your preferences, compile site traffic data, and improve your experience. You may disable cookies through your browser settings, though doing so may affect certain Site functionality.

Pixels:
We may use social media pixels including Facebook and Instagram pixels to track visitor behavior on the Site for the purpose of delivering relevant advertising on social media platforms. We reserve the right to use pixels in accordance with the terms of each applicable social media platform.

10. Third-Party Links

The Site may include links to third-party websites or resources. We have no responsibility or liability for the content or privacy practices of linked sites. We welcome feedback about any issues you encounter with linked sites at help@homegevity.pro.

11. Payments and Billing

Payment processing is handled through Stripe, a third-party payment processor. Homegevity does not store your payment card information. By making a purchase, you agree to Stripe’s terms of service and privacy policy in addition to ours.

12. Analytics

We use Google Analytics including Demographics and Interests Reporting to understand how visitors interact with our Site. We use first-party and third-party cookies in connection with Google Analytics to compile data about user interactions.

To opt out of Google Ads personalization, visit the Google Partner Ad Settings page. To opt out of Google Analytics tracking, use the Google Analytics Opt-Out Browser add-on.

13. Use of Artificial Intelligence

Homegevity uses artificial intelligence technology as a core component of its assessment and proposal generation tools. We are committed to transparency about this use.

Data Privacy in AI: We utilize API connections for our AI processing and commit to partnering only with AI service providers whose commercial agreements prohibit the use of Assessment Submission Data and Photo Data to train their public foundational models. We review our AI provider agreements periodically to ensure continued compliance with this commitment. If our AI provider changes or their terms materially change in a way that affects data handling, we will update this policy and notify active users.

Internal Model Training: Homegevity reserves the right to use de-identified and aggregated Photo Data and Assessment Submission Data to train and refine our internal, proprietary AI systems. This allows us to provide more accurate recommendations and stay current with aging-in-place best practices. We do not sell or trade this data to third parties for their own training purposes.

AI is used on this platform to:

  • Analyze photos and form responses in conjunction with human professional review.
  • Generate modification recommendations based on aging-in-place best practices and clinical oversight.
  • Produce proposal content for contractor review and client presentation.
  • Support platform improvement through aggregated data analysis.

AI-generated outputs on this platform:

  • Are reviewed by a professional to ensure quality and clinical relevance.
  • Depend on the quality and completeness of the photos and information submitted.
  • Are intended as a professionally informed starting point and do not constitute a nursing assessment, occupational therapy evaluation, code inspection, or ADA compliance determination.
  • Do not replace the independent judgment of the qualified contractor performing the on-site work.

Homegevity maintains oversight of all AI tools used on this platform and monitors them to ensure responsible and accurate use. If you have questions about how AI is used, please contact us at help@homegevity.pro.

14. US State Privacy Rights (Including CalOPPA)

Depending on your U.S. state of residence (including but not limited to California, Virginia, Colorado, Utah, Connecticut, and Tennessee), you may have specific rights regarding your Personal Information, including the right to access, correct, delete, or opt-out of certain data processing. To exercise these rights, contact us at help@homegevity.pro. In accordance with CalOPPA and broad privacy best practices:

  • Users may visit our Site anonymously
  • A link to this Privacy Policy is included in the website footer
  • You will be notified of any Privacy Policy changes through the updated date at the bottom of this page

15. Children’s Online Privacy Protection Act (COPPA)

This Site is intended for use by adults and business professionals only. We do not knowingly collect Personal Information from anyone under the age of 13. If you believe a child under 13 has provided us with Personal Information, please contact us immediately at help@homegevity.pro.

16. Fair Information Practices

In the event of a data breach, we will notify affected users in writing via email within five business days of becoming aware of the breach.

17. CAN-SPAM Act

We collect your email address to deliver services, respond to inquiries, and send relevant communications. In accordance with the CAN-SPAM Act we agree to:

  • Use accurate and honest subject lines and sender information
  • Identify commercial messages appropriately
  • Include our business address in all emails
  • Honor unsubscribe requests promptly
  • Allow users to unsubscribe via a link at the bottom of every email

We use Fluent CRM to manage and send email communications.

To unsubscribe, click the unsubscribe link at the bottom of any email or contact us at help@homegevity.pro.

18. GDPR Rights

If you are located within the European Union, you have the right to:

  • Know how long we retain your information
  • Access, correct, or request deletion of your Personal Information
  • Withdraw consent to our processing of your data
  • Lodge a complaint with a supervisory authority

19. Contact

If you have any questions regarding this Privacy Policy, please contact us at:

Productus Solutions LLC, DBA Homegevity
Website: homegevity.pro
Mailing Address: 9446 East Brainerd Road, Chattanooga, TN 37421
Email: help@homegevity.pro

Homegevity is founded and operated by Beth Kaylor RN, CAPS, CSPO.

Updated: April 2026